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Transcription ^Flanagan's Critical incident
By LIEUTENANT-COLONEL C. C. PITTAM
IT ALL has something to do with Skinner's pigeons, KOR and
Mellor's loop. Romantics like myself will already be off around
their own loops, where Flanagan, a sort of Samuel Beckett
Irish tramp, wanders aimlessly around Trafalgar Square, accom-
panied by his dumb stooge K.OR, being submitted to indignities
by flocks of pigeons. And Mellors, wasn't he Lady Chatterley's
gamekeeper? And so on . . . . . . . . . . . , This is the stuff where-
of dreams are made. But alas for the romancers, the names I
have carelessly scattered are the OK cries in the field of educa-
tion and Brigadier J. F. M. Mellor,—may he forgive me,—is the
Director of Technical Training.
What is it all about then? It seems that we are having a
technological explosion, when the rate of advance is increasing
in geometric progression, and the Army, among others, is
struggling to keep pace.
One views these explosions with
suspicion. We have nuclear ones and population ones as well
and I am not at all sure that mankind as a whole is advancing
in any form of progression. Progress, if at all, is on a narrow
band. In fact, one of the educationists' cries is *' Let us get back
to Socrates and the tutor-pupil relationship " or to the heuristic
method of education by discovery (Archimedes). This is what
educational technology is about and as you may have guessed I
have recently been indoctrinated ir%it.
I suppose we all try to teach somebody something at some
time, even if only our grandmothers, and what the professors are
saying now is that we are doing it all wrong and should intro-
duce scientific methods as a means of developing a system-
approach to training. In a nutshell, formulate the aim in terms
of specific objectives, design the most effective method in terms
of time, cost and learning to meet the objective and check, check,
check by feedback from students and instructors and employing
officers that the instruction has met its objectives. Even more
succinct, it is an attempt to close the gap between theory and
practice, and goodness knows that gap exists. It starts with the
employing officer defining precisely the job to be done;—job
analysis, and job specification are the techniques—and it ends
with the employing officer saying whether the officer or soldier
he is receiving matches specification. This is what is called
a closed loop and here is a simplified picture of the Mellor
loop: —
TRAINING
JOB
JOB ANALYSIS
^
^
OBJECTIVES
>
TRAINING
CONTENT
SELECT METHODS
^
TRAINING AND TEST-
ING
<
>
FEEDBACK
-<
>.
MODIFY OR
UP-DATE
JOB.
As will be seen, much of what goes on between the begin-
ning and the end of the- ; ioop is, I suppose, the province of
instructors and therefore not of general interest.
However,
here for fun, is a small exercise in verbal association. Read the
following list three times: Black nothingness, One brown penny,
Two red lips, Three coins in an orange fountain, A yellow dog
has four legs. Five green fingers, A blue tailed fly has six legs,
Seven purple seas, An eightiy) year old man has grey_ hair, A
white cat has nine lives. You have now indelibly imprinted the
colour code for the values of resistances in an electrical circuit.
li
But what about those pigeons and K O R ? " you are
saying; "Are you sure it's not corn?". Ah! well, the pigeons
belong to Dr. B. Skinner, the American pioneer of linear
programme learning. He managed to teach pigeons to play
tennis by sequencing the required actions in small steps and
rewarding the correct response—yes, with corn. Currently, he
is curing neurotic ladies by a similar reward and punishment
technique. Thus if you are patient enough you can teach any-
thing by leading in small careful steps from known to unknown.
There is an ACE II map-reading programme which is a model
of its kind. In theory, and particularly if you are a behavioural
psychologist, you can teach people absolutely anything by this
technique. Tliris is where KOR comes in—knowledge of result.
In programmed learning this is immediate; in ordinary teaching it
is received after the final exam, if then. Dr. Norman Crowder
objected that people aren't really like pigeons—they jib at
progressing in such minute steps—so he evolved the branching
programme in which the bright student may short-circuit and the
duller one team from mistakes and be ted off along remedial
loops or branches.
I have read such a programme on the
appreciation of the English sonnet and found it very good.
This is, of course, all frightfully old hat now. My view on
educational techniques is that it ail depends on how they are
used, the human factors of interest and motivation are all-
important. Perhaps this is where Flanagan comes in—I remember
on one St Barbara's Day, a visiting padre, a bit at sea, said
"All I know about St Barbara is that she was burnt to death/'
Similarly, when 1 bravely asked who Flanagan was, they said,
" He asked questions of USAF air crews returning from
missions." In fact Dr. J. C, Flanagan has evolved a critical
incident technique for evaluating the effectiveness of training
by studying ex-trainees in their final Job situation. This rightly
puts the emphasis on the final product and is a way of deciding
what elements in a job are the essential or the critical ones.
This takes us to the beginning and end of the Mellor loop. The
technique depends on getting an agreed statement of the aim
or job from the supervisors, then questioning those performing
the job with the object of getting from them an account of those
incidents which have been successful or unsuccessful in carrying
out the job. In a way it uses the exception principle as extremes
of behaviour are more easily spotted than the general norm.
It gets rid of the vague platitudes which one so often gets as an
assessment of performance. From there, the chain leads back
via analysis to determine problem areas, to improved methods of
selection and training to eliminate the established areas of
failure.
But what of course commended the subject to me was
the bizarre title and this I hope, dear reader, has also attracted
you to this short dissertation on the desirability of analysing
what you are supposed to be doing, using the best available
techniques to do it, and checking that your methods are effective.
Perhaps, by popular request, I might be permitted to expand
some of these ideas at a later date,
183
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